Below FAQ are some common concerns of our clients before ording.
If you have other questions, please just send it to market@solumlight.com.
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Q: Do you offer free shipping?
A: Yes, orders over $199 qualify for free worldwide shipping. Otherwise, shipping fees are calculated at checkout.
Q: How long does delivery take?
A: Most orders arrive within 7-10 business days after processing. You will receive a tracking number via email to monitor your shipment.
Q: What payment methods do you accept?
A: We currently accept PayPal for a safe and convenient checkout experience.If you do not have PayPal, you can contact customer service to pay by your local currency. WA: +8615812381273
Q: Will I be charged import taxes or customs duties?
A: Your order is shipped under DDU (Delivered Duty Unpaid) terms. While most packages clear customs without additional charges, if your local customs authority assesses any import taxes or duties, these fees are the customer's responsibility. We recommend checking your country's import regulations if you're unsure.
Q: What is your return policy?
A: We do not accept returns for change of mind. All sales are final unless the item arrives faulty or defective.
Q: Can I exchange my item?
A: Yes, for non-defective items, we offer one exchange within 7 days of delivery. Items must be in original condition with tags and packaging.
Q: Who pays for return shipping on exchanges?
A: Customers are responsible for all return shipping costs, including any customs fees for international returns.
Q: What if my item is damaged or incorrect?
A: Contact us immediately at aaron@solumlight.com within 7 days of delivery. Please include your order number and photos for prompt resolution.
Q: How do refunds work for defective items?
A: Refunds for verified defective items are processed within 14 business days after we receive the returned item.
Q: How can I contact customer service?
A: For any questions, please email us at aaron@solumlight.com. We typically respond within 1-2 business days.